Tutoring Rates and Policies
Rates
$75 per each 50-minute online tutoring session.
Clients are required to have a minimum commitment of 2 sessions per week.
Discounted rates are available for families who have more than 1 person in the family who receives tutoring.
Billing
Tutoring is paid for in advance each month. Invoices will be sent on the 21st of each month and are due on the 1st day of the month for the upcoming month.
Payment can be made via e-Transfer or with a credit card online through Stripe.
Schedules and Absences
Schedules are booked in advance for the upcoming month. This is because I want to give clients flexibility with their schedule to allow for other commitments throughout the year such as extra-curricular activities and changing work schedules.
If absent, I encourage clients, regardless of the situation, to reach out to reschedule their session if possible. Rescheduled sessions will be booked based on availability.
If more than 24 hours notice is given, a credit will be applied to the following month for the missed session if it cannot be rescheduled.
If less than 24 hours notice is given, clients are still responsible for paying for the missed session if it cannot be rescheduled.
Clients who are absent for more than 2 sessions without charge are at risk of losing their session time. This is because I often have a waiting list and people who are ready to commit to tutoring deserve the opportunity when it arises.
If a client is late for a session, I will send an email reminder after 5 minutes. If they can login promptly, we will continue the session and end at our regular time. This is because I often have tightly scheduled sessions and do not want to be late for my next session.
If a client is late, I will remained logged into the tutoring session for 20 minutes. If they have not logged in after 20 minutes, I will send them a follow up email, leave the tutoring session, and consider it forgotten. Clients will be responsible for paying for the forgotten session without opportunity for rescheduling.
If I am absent for any reason and we cannot find a time to reschedule, a credit will be applied to the invoice for the following month for the missed session.
Withdrawal
Clients are entitled to withdraw from tutoring at any time. You will receive your remaining pre-paid sessions for the upcoming month.